Get Out Ltd – Ezi Returns – Terms & Conditions

1. Agreement

These terms & conditions form part of the agreement and contract between us, known as Get Out Ltd trading as Ezi Returns a UK registered business, or Ezi Returns Europe SARL a French registered business and you, our customer. During the registration process we will establish with you which business your account will be registered with for invoicing and payment purposes.

Please note that any reference to the word our in this agreement refers to our agents or partners

Get Out Ltd is registered in England & Wales. Registration no. 3883695.

The Oaks, Calverhall, Whitchurch, Shropshire, SY13 4PE UNITED KINGDOM

 Ezi Returns Europe SARL is registered in France. Siret number 843 956 384.

Registered Address Avenue Jean Jaures, Bagneres de Luchon, 31110, France.

 Contact number - 0161 883 2767

By accessing our website and entering into an agreement with us, you agree to be bound by the terms and conditions set out below.


2. Our Commitment to you

Get Out Ltd agrees for the duration of the agreement to process any returned items as efficiently and professionally as possible in accordance with the service signed up to in as far as we can control.

We reserve the right to make the appropriate and necessary changes to the service if required by law, changes which will not affect the nature or the quality of the service. Our service will be provided using reasonable care and skill.

3. Privacy

Get Out Ltd trading as Ezi Returns / Ezi Returns Europe SARL will not pass on any of your information to any unrelated 3rd parties. We may share your contact details with relevant partners who we have selected as offering complimentary services or products or have entered into a partnership agreement with. Please see here for our full privacy policy.

4. Limitations on Items

Size & Weight limitations

  •  We do not accept items with any dimensions larger than 120cm.
  •  Maximum weight for our customer returns service on Basic, Standard+ or Grading services is 5kg. Items greater than 5kg in weight will be treated and charged according to our FBA / Bulk pricing and service.
  • No prohibited items according to postal or courier services shall be accepted or processed.


5. Insurance

Get Out Ltd / Ezi Returns Europe SARL will insure all items from the time they arrive at our premises to the time they are dispatched or disposed of.  Insurance during transit/shipping to or from us is not included. This can be added with the courier at time of selecting courier or shipping service upon your instruction.

6. Return Shipment to you

We will package your items for return to you and organise the most suitable courier available for your shipment.

You will be charged a handling fee as stated in the pricing per box or per pallet plus cost of shipping.

We will arrange the shipment without extra insurance cover. If you require such cover or any other special services, it is your responsibility to inform us of this and we will arrange and pass this cost on.

Shipments will be shipped on a pallet full or box full basis or via an agreed shipping schedule.

If no shipments are made in a 60 day period, a shipment will be organised with the items received, regardless of the volume of the shipment.



Get Out Ltd / Ezi Returns Europe SARL reserves the right to apply storage fees for items that we are unable to ship and have been stored in excess of 60 days.

We will inform you of our intention to charge any such fees once 60 days has passed.

8. Invoicing & Payment

8.1 Invoices will be raised either by the 7th of each month for the previous calendar month or as each shipment of consolidated returns leave us.

Invoices will include account details for where payments are to be made. Payment of any invoices must be made by the due date shown on the invoice.

Failure to pay within the terms stated can result in disruption to your account and suspension of services with us.


We reserve the right to

  • Suspend return processing activities, suspend portal access and suspend any shipments, for any accounts outside of our terms stated on the invoice.
  • Invoice and get payment in advance for certain customers or services.
  • Charge interest at 2% above UK base rate for any invoices where payment terms are exceeded by more than 30 days past due date.


Payment methods are determined by your location. For EU & UK accounts we require a Direct debit to be set up enabling automatic payments to be collected from your bank. Your bank will need to be part of SEPA to enable this.

If you are unable to set up a direct debit you will be required to pay an account deposit.

Non-EU customers can pay by either bank transfer, Paypal or Payoneer.  Some methods will incur payment charges to cover excess fees incurred.


Account Deposits are required for non-EU customers or those customers unable to set up a direct debit. We require this deposit on your account to allow us to operate your account smoothly.

We do not offer accounts without a deposit to non-EU customers.

Any invoices raised will need to be paid for by agreed payment method under our normal terms. If you decide to close your account your deposit will be returned less any outstanding amounts due to us that are unpaid.


9. Review of Pricing & Terms & Conditions

We reserve the right to review agreements and/or pricing at our discretion at any time. Any changes in pricing or terms & conditions will be communicated via email, via our website giving 30 days’ notice of any changes.

Our prices are usually reviewed and implemented from January 1st each year.


10. Contract Term, Notice & Termination

This is a rolling agreement. Either party can terminate the agreement at any time by giving 30 days written notice (via e mail).

Before the end of the cancellation period the customer must remove the returns address from their sales channels.

We may cancel your agreement at any time if you breach the terms of the contract or if we suspect you of any fraudulent activity.


11. Repatriation of goods to you

Ezi Returns, Get Out Ltd / Ezi Returns Europe SARL or its partners or agents cannot be held responsible for any Taxes, duties, charges or delays caused by or a result of actions by customs agents, shipping companies or government organizations.

It is your/the customer’s responsibility to ensure all the correct information is provided for shipment of your items to your chosen country.


12. Advice & Information Limitations

Any information or guidance provided is purely advisory and does not form part of our agreement. We are more than willing to offer guidance and advice to sellers on many aspects.  We can also put you into contact with a number of recommended partners who specialise in specific areas relevant to your business.

It is the Seller's responsibility to ensure that they are complying with all relevant laws, conditions, policies and other factors to operate in the regions or marketplaces chosen.

13. Returns arriving at our locations with unpaid postage

Please ensure your instructions to your customers state they must not send items with unpaid postage to our addresses.

It is important to remember we will never accept a package unpaid for via a courier or postal service expecting payment on delivery at the destination. In such cases the courier will return the package to the customer at the customer’s expense.


14. Shipping Notes, Terms & Conditions

14.1 Shipping charges are subject to change at any time without notice.

14.2  Weights and prices shown are based on single box / package consignments. Discounts may be available on certain routes for multiple box shipments and these will be passed on whenever possible.

14.3  Volumetric, Cubed or dimensional Rate charging

On certain routes shipping is charged by the higher of actual weight or volumetric weight. Generally speaking if you have light but bulky packages the volumetric weight will be applied.

As of May 2018 the following shipping charge method applies to shipments.

Actual weight based shipping fees apply within the EU - From Germany, UK, France, Italy, Netherlands

The higher of actual or volumetric weight applies when within the EU - From Spain, Portugal

With regards to all other shipping routes to calculate volumetric weight; multiply the length x width x height and then divide total by 5000. Result is a chargeable weight.

Example – Box at 70x50x50cm = 175,000 divided by 5000 = 35kg chargeable weight


14.4 Boxes & Packaging Used.

Our Standard sized boxes are up to 60x40x40cm or similar.

Our Large sized boxes used are larger in volume than the Standard box such as 70x50x50cm or 80x60x40cm or similar.

Standard Euro Pallet sizes are usually 120x80cm with maximum height of 180cm for road freight

Pallet sizes for Air Freight max height is 155cm including pallet.

We may use recycled or used boxes to reduce waste, costs and for environmental reasons.


14.5 Insurance

Standard Insurance of 10 euros or £9.00 per kg is included during shipping.

It is your responsibility to inform us if any additional insurance is required. This needs to be notified at the time of setting up the account or in advance of any shipments.

The cost for additional insurance will be added to your invoice.

We cannot be held responsible for any losses or damages due to or caused by couriers or shipping companies.

We will process claims for losses with our couriers to the best of our ability once 90 days has passed from the reported loss of the shipment.


14.6 3rd Party Courier Collections

We do not allow 3rd party courier collections from our hub locations unless by special arrangement


14.7 Customs Clearance Information, Taxes & Duties

Ezi Returns, Get Out Ltd or its partners or agents cannot be held responsible for any Taxes, duties, charges or delays caused by or a result of actions by customs agents, shipping companies or government organisations. It is your/the customer’s responsibility to ensure all the correct information is provided for shipment of your items to your chosen country.

15. Compensation for Lost or Damaged Items

15.1 Liability

Liability for any damage to or lost items is strictly limited to loss or damage which occurs whilst in our possession, as a result of our negligence, breach of duty or other wrongful act or omission.

Get Out Ltd / Ezi Returns Europe SARL will not under any circumstances be responsible for any direct or indirect/ consequential or special losses, damages or expenses claims. Including but not exclusive to loss of future profits, customs charges, import taxes and duties which do not arise naturally as a result of our negligence, breach of duty or other wrongful act or omission.

15.2 Making a Claim for a Lost Item

A claim can be made for:

Items which have been registered on the Seller’s portal and cannot be subsequently located by the hub when a shipment or resell is being prepared.

A claim cannot be made for:

Items which according to courier tracking has arrived at a hub but have not been registered on the portal. Our hubs receive hundreds of parcels in each courier delivery which are tracked as delivered with one signature for the whole delivery.  This cannot be used as undisputed proof that the item has arrived.

Items which Sellers claim that they have not received in a shipment. Get Out Ltd / Ezi Returns Europe SARL cannot be held responsible for errors, omissions or flawed booking in procedures.

Claims will be assessed 60 days after the claim is first lodged. 

Compensation is limited to a maximum of £50, 55 euros, 75 USD per item. 

Proof of the original purchase invoice must be provided.


Privacy Policy

To view our privacy policy please click here